This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@paperfinch.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Since we do everything made-to-order at Paperfinch, we ask that you cancel your order within 24 hours of purchase. Just contact us at hello@paperfinch.com to get the ball rolling. 

Different products require a different production time. Typically, you can count on these guidelines:

• Unframed art prints: 2-3 days until shipment
• Framed art prints: 5-7 days until shipment
• Ornaments: 5-7 days until shipment
• Pillows: 5-7 days until shipment
• Tea Towels: 5-7 days until shipment
• Accessory Pouches: 5-7 days until shipment
• Coffee Mugs: 5-7 days until shipment

If you purchased a combination of products, they may arrive separately. 

ALL U.S. orders ship free! Yep, we said it. 

For non-U.S. orders, we ship the most cost-effective (but safe!) way possible. If you'd like a shipping estimate prior to purchasing, please reach out to hello@paperfinch.com for assistance. 

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.