What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

Since we do everything made-to-order at Paperfinch, we ask that you cancel your order within 24 hours of purchase. Just contact us at to get the ball rolling. 

When will my order arrive?

Different products require a different production time. Typically, you can count on these guidelines:

  • Unframed art prints: 2-3 days until shipment
  • Framed art prints: 5-7 days until shipment
  • Ornaments: 5-7 days until shipment
  • Pillows: 5-7 days until shipment
  • Tea Towels: 5-7 days until shipment
  • Accessory Pouches: 5-7 days until shipment
  • Coffee Mugs: 5-7 days until shipment

If you purchased a combination of products, they may arrive separately. 

How much is shipping?

ALL U.S. orders ship free! Yep, we said it. 

For non-U.S. orders, we ship the most cost-effective (but safe!) way possible. If you'd like a shipping estimate prior to purchasing, please reach out to for assistance. 


Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.